Returns

1. Products purchased from our site may be returned in accordance with O.U.G. 34/2014 – regarding the protection of customers when concluding and executing distance contracts, the costumer has the right to unilaterally terminate the distance contract, within 14 calendar days, without penalties and without citing any reason. The only costs that will remain to the consumer are the direct costs of returning the products.

        The right to return is not applicable to companies, only to NATURAL PERSONS.

1. If the products are not what you expected, you can return them within 14 days of receiving the package after contacting us by calling: 0748-202999 or writing to us at contact@eee-store.ro. The return of the products will be made at the expense of the customer through the delivery service chosen by the customer, the product / products must be shipped mentioning the operator without value / no refund. 
2. Obligation of the customer: The returned products must not be damaged or worn out and must contain all labels, both internal and external. The products may be returned in their original packaging only with all accessories and consumables and in the same condition in which they were received, without penalty and without any reason.

        Products for which returns are not accepted are:
        – Unsealed products;
        – Products whose original packaging is damaged;
        – The products that were used.

1. eee-store obligation: after checking the returned products, eee-store will return the value of the returned products within 14 days from the date of written termination of the contract. The refund is made by transfer to the bank account of the buyer used to pay for the product.
2. If the returned product can no longer be sold as new (it is damaged, has its packaging open, no accessories or labels are missing) then the eee-store may charge a fee to reduce the value of the products resulting from their handling. The customer has the option to refuse this fee, in which case the product will be returned to the customer and the customer will bear the shipping costs.
3. If you have any questions or concerns regarding the return, please write to us at contact@eee-store.ro or contact us by phone at +40748-202999 between 9:00 am - 20:00 pm GMT.We will reply as soon as possible.