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Payment
1. Payment methods
Products in stock can be paid for by:
- bank card Visa / Visa Electron / Mastercard / Maestro, online, through the payment processor Netopia Payments;
- payment order (bank transfer), based on the proforma invoice;
- cash on delivery, when the parcel is received, for orders up to 3500 lei.
Products available for pre-order are paid in advance, by bank card or by payment order. Pre-orders are not shipped with cash on delivery.
2. Card payment
Payment is made on the secure Netopia Payments page, with 3-D Secure authentication. Card details are entered exclusively on the processor's page and are not stored by eee-store. The amount is charged at the time of payment, including for pre-orders, whose delivery time may range from a few weeks to a few months (see Shipping).
If, after payment, we find that an order can no longer be fulfilled (for example because the manufacturer no longer supplies the product), we inform you immediately and refund the amount in full to the same card within 7 working days of that notice. For pre-orders, if the communicated delivery time is not acceptable to you, you may cancel free of charge, with the same refund.
3. Payment by payment order
After the order is placed we issue the proforma invoice and send it to you by e-mail. The bank account (IBAN) to be used for payment is the one stated on the proforma invoice and on the fiscal invoice; we do not communicate bank details by any other means. The order remains reserved for 3 days from the issue of the proforma invoice. If payment is not confirmed within this period and you have not informed us that it is in progress, the order is cancelled and the products may be offered for sale again. Shipping takes place after receipt of payment is confirmed.
4. Cash on delivery
Available for orders up to 3500 lei, for products in stock, delivered within Romania. The amount is paid to the courier when the parcel is received.
5. Order confirmation and invoicing
After placing the order you receive an automatic registration e-mail. The order is confirmed by e-mail or by telephone after the availability of the products has been checked; the contract is deemed concluded when dispatch is confirmed (see Terms and Conditions, point 2.2.5). The status of the order can be followed from your account; for orders placed without an account we inform you by e-mail at each stage.
Each delivery is accompanied by the fiscal invoice, the warranty certificate and the declaration of conformity. The invoice is issued using the billing details in the order (individual or company) and is also transmitted through the national RO e-Factura system.
6. Prices
Prices on the site are expressed in lei (RON) and include 21% VAT. eee-store may change prices at any time without prior notice; the price applicable to an order is the one displayed when the order is placed, except in the case of obvious pricing errors (Terms and Conditions, point 2.2.5). Any currency conversion fees charged by the bank that issued the card are borne by the buyer.
! Beware of fraud attempts
eee-store will never ask you, by telephone or e-mail, to pay into an account other than the one stated on the proforma or fiscal invoice, and will never claim that "our bank account has changed". If you receive such a message, do not pay and call us on +40 748 202 999.
